To view your past purchases, you will simply need to know the email address you used on those orders and log in to your Zenbivy customer account.
- Click on the
icon in the top right of the menu bar to log in to your account.
- Enter the same email address you used on your order(s). You will then receive a 6-digit code to your inbox.
- Paste that 6-digit code in the box as directed and click submit.
- Once you are logged in, you will see a list of all orders placed under that email address.
- To view details, click into the order. Here you will find the order summary, address details, and tracking info if it has shipped. This is also where you'll set up a return request if needed.
If you cannot find your order, it might be under a different email address. If you need assistance, please reach out to Friends@zenbivy.com. We can search for your order using your first and last name, and/or shipping address.