Who pay shipping on warranty issues? Kylie March 22, 2024 00:14 Updated For repairs or replacements covered under warranty, Zenbivy covers shipping. See our full warranty policy here. Related articles What is covered under warranty? I punctured my mattress, how do I repair it? If I have used the item, can I return or exchange it? My item arrived damaged, what do I do? How do I initiate a return or exchange?