Returns, Warranty & Repairs

Returns & Exchanges

• What is Zenbivy's return policy?
• How do I initiate a return or exchange?
• If I have used the item, can I return or exchange it?
• When can I expect to receive the refund for my return?
• Do you accept international returns/exchanges?
• Why might a return be rejected?

Warranty & Repairs

• What is covered under warranty?
• Who pay shipping on warranty issues?
• I punctured my mattress, how do I repair it?
• How long with a warranty repair take?

Replacements

• My item arrived damaged, what do I do?
• I need a replacement Bivy Mug Lid or seal.
• I lost the mesh storage sack for my bed.
• I need a new mattress valve.