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  1. ZENBIVY
  2. Returns, Warranty & Repairs

Returns, Warranty & Repairs

Returns & Exchanges

  • What is Zenbivy's return policy?
  • How do I initiate a return or exchange?
  • If I have used the item, can I return or exchange it?
  • When can I expect to receive the refund for my return?
  • Do you accept international returns/exchanges?
  • Why might a return be rejected?
See all 7 articles

Warranty & Repairs

  • What is covered under warranty?
  • Who pay shipping on warranty issues?
  • I punctured my mattress, how do I repair it?
  • How long with a warranty repair take?

Replacements

  • My item arrived damaged, what do I do?
  • I need a replacement Bivy Mug Lid or seal.
  • I lost the mesh storage sack for my bed.
  • I need a new mattress valve.
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