Orders transmit directly to our warehouse and they begin processing them. We cannot guarantee that we'll be able to make any changes to your order after it has been placed. Please double-check your selections and shipping address before submitting your order.
If you have just placed your order, email us at Orders@zenbivy.com as soon as possible and we'll see what we can do. Again, we cannot guarantee that we will be able to make any changes.
If your order has already shipped, no changes can be made.
- If it was a product error, you may return or exchange the item(s) once received.
- If it was a shipping address error, it typically ends up getting returned to us if the address was invalid. We may be able to redirect the package but any extra fee may apply and redirects are not always successful. Reach out to us at Orders@zenbivy.com for assistance.