If you need to cancel an order you have placed, email us ASAP at orders@zenbivy.com with your 5-digit order number.
We will try our best to cancel the order before it ships, but please note that orders transmit directly to our warehouse team and we cannot guarantee that we'll be able to catch it in time.
If your order has already shipped, you will need to set up a return. Instructions for setting up your return and our full policy can be found on our Return Policy page.